Back in March 2020, many travellers who “did their own travel booking online” would have heard a message similar to this “Your call is important to us, all our representatives are currently assisting other customers. Your estimated wait time is two to three hours.” When they finally were able to speak to a live person, in many cases, they were not offered much help.
Did I have this message on my answer phone? NO – I was available 24/7
What the pandemic has taught us is that having a professional travel advisor help plan your trip has made my value more apparent.
I worked tirelessly around the clock to contact my customers, applied for refunds or credits for future travel and helped them rebook a future trip. I truly served as an advocate for them and did everything I could to help protect my customers travel investment.
It required long, tedious hours, and no earnings. It was the most challenging time of my career. No-one thought we would still be in this situation. But I must keep going. I love my job and cannot wait till I see people travel again to their dream destinations.
Who would have thought 11 months later, we would still be in a similar situation? However, there is light at the end of the tunnel. It will not be long before we can travel again.
So, why book your future holiday with me?
- Full Financial Protection – Your money is safe as I am part of the Barrhead Travel Group
- ATOL and ABTA Licence through ‘Barrhead Travel’ – You know your money is safe and fully protected.
- Personalised Service – 1 to 1, on-call service whilst abroad. It is only me you deal with from the enquiry stage until you return home.
- Expert Advice and Recommendations & In-depth find out – I will ensure I find out exactly what you want from your holiday and what is important to you and match a holiday accordingly. I have travelled extensively and can recommend places to you.
- Totally Independent – I have access to many companies to find you the best deal with non-directional selling.
- Competitive Prices and in-house Dept’s – I will ensure I get you the best quote, searching various companies on your behalf. I also have access to various bed bank companies and our in-house flights’ department. We also have access to ‘exclusive out of date range’ holidays. We also have many exclusive deals and discounts at times through Tour operators.
- 1 Stop shop – I can book everything for you, including airport parking, airport hotels, airport lounges in the UK and abroad, car hire, attraction tickets, theme park tickets. We also work along with Holiday Extras Insurance with exceptional rates and cover.
- Available at a Time to Suit YOU – I work evenings and weekends to suit my customers as well as daytime hours. I can also offer a zoom meeting or face to face when we are out of COVID.
- A special something – I aim to do something special for my customers when it is a celebratory holiday
So, no matter where you want to travel to, if you want brilliant service, be sure to book it with Julie @ Brilliant Travel.
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